Нужна помощь

Вбил товар в шопе,на след. день прилетело письмо,в котором попросили подтвердить личность,
дословно:

However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address or university email address with a valid domain and can respond from it that can be used as well. Your credentials will not be stored or used for marketing purposes.

Please make sure your order number is in the subject line of all your email correspondence. Sorry for the inconvenience and thanks in advance for your understanding in this matter.


Через некоторое время кх заблочил карту и пришло еще одно письмецо:


Please be advised that we received your order and have already authorized/charged your credit card.

However, your bank is indicating that at the moment. the credit card is no longer active.

Due to fraud concerns, company policy requires that all cards be active at the time of shipping.

To confirm that your card is active we need to be able to temporarily authorize 1 USD. Please note that this is NOT a charge. This is only a temporary authorization that will fall back into your account.

Please clear this issue up with your bank and advise us when we can try to run the authorization.

Ты же сам написал что кх сс локнул, нет мата, нет ордера...